Privacy Policy

Summary
This is a summary of our privacy policy. In it we let you know how we collect and use your information, what type of information we collect, how we collect it, and how we go about protecting that information. Read our entire privacy policy below for full details.

  • Personal information is collected from you directly, from applications or forms, from your transactions with us, and from a third party consumer reporting agency.
  • Any third parties who perform services for us are required to protect any customer information and may only use that information for the services provided.
  • We do not collect any personal information from you when visiting our website or online services unless you provide it to us.
  • We will not sell your information to third parties.
  • We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your personal information.
  • We protect information from current, former, and potential policyholders.


The Information We Collect 
The following non-public information is collected during the quoting, application, or claims handling processes:

  • Name
  • Date of birth
  • Address
  • Phone number
  • Email address
  • Social Security Number
  • Driver’s license number

Your email address will be used to send you information that will help you understand and manage risks. To unsubscribe from our mailing list, simply click the “unsubscribe” button on any Indiana Farmers newsletter you receive.

Transaction information
Information may be collected about your transactions, such as your payment history, coverage, vehicle changes, and claims.

Third party information
We may receive information from consumer reporting agencies. Information provided includes: motor vehicle reports, claims reports, and/or credit information where permitted by law.

Personal information access and corrections
If you would like to access or correct the personal information that we have collected from you, you may do so. Simply contact us at 800.477.1660 or use our online form found in the “Contact Us” section of our website. If you wish to correct information provided by a third party, we can provide you with the applicable party’s contact information.

Discloser of Information
Information about current or former customers will only be disclosed as permitted or required by law. Information may be disclosed to consumer reporting agencies, insurance-support organizations that detect and prevent fraud, and as required by the State and Federal Government.

SMS Consent
SMS Consent or phone numbers are not shared for the purpose of SMS with third parties or affiliates.

Confidentiality & Security
Your information is restricted to only those employees who we have determined need it in order to provide services to you. Employees are provided with training in regards to safeguarding customer information, and are required to sign confidentiality and non-disclosure agreements. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your nonpublic personal information.

Privacy or security concerns can be reported on our online form in the "Contact Us" section or by phone at 800.477.1660.

 

SMS Terms and Conditions

1. Introduction
Welcome to Indiana Farmers Mutual Insurance Company. By accessing or using our services, including receiving SMS communications, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these terms, please do not engage with our services.

2. SMS for Consent Communication
By providing your consent to receive SMS communications, you acknowledge and agree to receive text messages from Indiana Farmers Mutual Insurance Company at the phone number you provide. The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

3. Types of SMS Communications
If you have consented to receive text messages from Indiana Farmers Mutual Insurance Company, you may receive conversational SMS messages.

Message Frequency: Our SMS message frequency will vary depending on your inquiry about the services we provide to you.

Potential Fees for SMS Messaging: Many carriers charge a fee for each message sent or received. This can vary depending on the carrier's pricing structure and whether the message is sent domestically or internationally.

Opt-In Method: Customers will Opt-In for SMS messaging from Indiana Farmers Mutual Insurance Company through intake forms on their website located at https://www.indianafarmers.com/about-us/contact-us, this agreement for SMS will not be shared with third parties for marketing purposes.

Opt-out: Customer will be able to opt out of SMS messaging from Indiana Farmers Mutual Insurance Company by replying STOP at any time to any received SMS message, once opted-out they will receive no further SMS communication. They can opt back In at any time by replying START.

4. Standard Messaging Disclosures
Message and data rates may apply.
Message Frequency May Vary
You can opt-out at any time by texting 'STOP.'
For assistance, text 'HELP' or View our Privacy Policy.

5. Privacy
We respect your privacy and will only use the information you provide to communicate with you via SMS as outlined above. Your personal data will not be shared with third parties unless required by law or as necessary to deliver the requested service.

6. Modifications
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page with an updated revision date. By continuing to engage with our services, you agree to be bound by any changes to these terms.

Page revised March 5, 2025.